Q. Can I have shelves, curtains, posters, etc.?

Making a place feel like home can be challenging when renting. But, good news! You can personalize your space with shelves, posters, curtains, and more. We understand the importance of personalizing your space, so we encourage you to make it your own. Just keep in mind that when it's time to move out, we ask that any holes in the walls be filled and painted. This helps ensure that the next person to occupy your space has a fresh and clean start. So, go ahead and get creative with your decor and make your space an expression of you; just remember to take care of it along the way.

Q. Can I paint my walls?

Adding a fresh pop of color to your walls can entirely transform the look and feel of your space. We understand that sometimes, a blank canvas just isn't enough. So, go ahead - unleash your inner interior designer and get creative! Before you move out, we kindly ask that you paint the walls back to their original color. And don't worry about scrambling to find the correct paint color - we can provide you with the exact shade we use upon request. So, grab your paintbrush and prepare to make your apartment feel like home.

Q. What is your pet policy?

We believe that pets are a cherished part of our lives, and we understand how important it is to keep them close. That's why we have a pet-friendly policy that welcomes both dogs and cats to stay with us. To ensure the comfort and well-being of all our residents, we have a pet screening process that assesses the temperament and behavior of each furry friend before they are approved to stay. We want to ensure that all of our residents, with or without pets, have an enjoyable experience with us.

Q. What does the application and leasing process look like?

Our application and leasing process takes place entirely online, making it easy for prospective residents to secure their dream apartment. From the comfort of your home, simply visit our website and navigate to the "Apply Now" button. Once you've selected your preferred floor plan, our streamlined process will guide you through the application process. Our expert team is dedicated to providing a hassle-free application and leasing experience. We'll be here every step of the way, ready to assist with any queries or concerns. We'll email your lease over once your application is complete and screening done. With Madison Ames, your new home is just a few clicks away!

Q. Do you require renter’s insurance?

As a renter, you may be wondering whether you need to invest in renter's insurance. While it may not be a legal requirement, protecting yourself and your belongings is a wise investment. After all, accidents happen, and you never know when a fire or theft could occur. If you don't have your own renter's insurance, it's worth noting that you may be charged a $13 Insurance Waiver Fee instead. While this may seem like an added expense, it serves as a reminder of how important it is to have insurance coverage. With renter's insurance, you'll have peace of mind knowing that your belongings and living situation are protected.

Q. How do I submit a maintenance or service request?

When something in your apartment needs repair or maintenance, trying to figure out the best way to report it can be frustrating. Luckily, we have several convenient options for submitting your request. Call or email us or even stop by the office in person if that suits you better. If you're more tech-savvy, you can log into the resident portal and easily submit a work order. Click "My Apartment" and select "Maintenance" to start the process. No matter how you make your request, our team will work quickly and efficiently to ensure your home stays comfortable.

Q. When/How should I set up my utilities?

One of the many daunting tasks of moving is setting up utilities. But what if we told you that you don't have to do it? That's right; our community uses a third-party company that handles it for you: no more endless phone calls, appointments, or frustrating wait times. Instead, sit back and relax, knowing your utilities will be ready when you arrive. And the best part? You can conveniently view and pay your utility bill through your resident portal. Moving just got a whole lot easier.


Q. Where is the nearest public transportation?

Looking for a convenient way to get around town without breaking the bank? Look no further than the nearest public transportation! Lucky for you, we have a CyRide stop just outside our clubhouse. Whether you need to catch a ride to work, hit up your favorite shopping destination, or simply explore all the city offers, this reliable public transportation system has you covered. With a variety of routes to choose from, you can enjoy hassle-free transportation without adding extra stress to your day. So why waste time and money on pricey ride-shares or car rentals when you can hop on the nearest CyRide and hit the road quickly?

Q. How do I pay rent?

Paying rent can be daunting, but it can be a smooth and stress-free process with the correct information. There are two options available to residents to pay rent. The first option involves utilizing the resident portal to submit payment with credit or debit card or bank account information. The other option is to bring a personal check, money order, or cashier's check to the leasing office. Both options have unique advantages but ensure you can quickly and efficiently pay rent without hassle. So, whether you prefer to complete transactions online or enjoy the personalized approach of meeting with staff members directly, paying rent has never been easier.